Privacy Notice

1. Who We Are

WhalePoint Africa (Pty) Ltd, trading as WhalePoint Africa, provides video production, promotional graphics, business design and related creative services in South Africa.

Legal entity

WhalePoint Africa (Pty) Ltd

Registration number

2025/946119/07

Email

privacy@whalepoint.co.za

Address

130 Kelvin Drive, Morningside, Sandton, South Africa, 2196

2. Information We May Collect

When you contact us, request a quotation or provide information through our website, we may collect:

• Your name
• Your company or agency name
• Your email address
• Your WhatsApp or telephone number
• Your industry
• Your estimated video requirements
• Your indicative budget
• Information included in your enquiry
• Project materials voluntarily provided by you
• Basic website enquiry-source and usage information

We only request information that is reasonably required to respond to or manage your enquiry.

3. How We Collect Information

We may collect information when you:

• Complete the website contact form
• Contact us through WhatsApp
• Contact us by email
• Request a quotation
• Provide project materials
• Communicate with our sales or production team
• Interact with our website or advertising campaigns

4. Why We Use Your Information

We may use the information to:

• Respond to your enquiry
• Understand your service requirements
• Prepare a quotation
• Contact you about your enquiry
• Manage an agreed project
• Produce and deliver requested services
• Maintain appropriate business records
• Evaluate website and marketing performance
• Improve our services and customer experience
• Prevent misuse of the website
• Comply with applicable legal obligations

Submitting a service enquiry does not automatically subscribe you to unrelated marketing communications.

5. Optional Marketing Communications

The website enquiry form may offer separate, optional choices to receive occasional marketing messages from WhalePoint Africa by WhatsApp or email. The website WhatsApp enquiry step may also offer the same optional WhatsApp choice.

These choices are unchecked by default. You may choose either channel, both channels or neither channel without affecting your enquiry or access to a quotation.

We keep evidence of the choice, channel, contact point, wording and time so that we can respect it. You may opt out at any time by replying to a message or contacting privacy@whalepoint.co.za.

6. WhatsApp Communications

When you continue from the website to WhatsApp, information entered through the website may be used to prepare a WhatsApp enquiry.

If you choose to receive marketing updates in the WhatsApp enquiry step, we ask for your WhatsApp number so that the choice can be tied to the correct contact point. This choice is optional and does not affect your enquiry.

You must review and manually send the message inside WhatsApp.

Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.

6A. Optional Meta advertising measurement

When you enquire through a Meta lead form that offers this choice, you may separately agree to limited advertising measurement. If you agree and we assess your enquiry as suitable for a quotation, we may send Meta your Meta lead ID, a qualification event and its time, together with technical event identifiers and our CRM source labels. This helps measure our Facebook and Instagram advertising and improve ad delivery.

The lead ID can be linked to your enquiry; it is not anonymous. This particular integration does not send your email address, phone number, enquiry text, order value, payment information or production materials.

For matching and measurement in this South African workflow, the relevant Meta entity is Meta Platforms, Inc., USA. Meta may process the information outside South Africa. Meta may also use event information to personalise content and advertising, improve its products, and support safety and security, as described in its Business Tools Terms and Privacy Policy.

This choice is optional and separate from permission to receive marketing messages. Leaving the box unticked does not affect your enquiry, quotation or service. We keep a record of the choice, its time and the notice version shown. We retain these records only for as long as necessary to administer the choice and meet applicable legal or dispute-handling requirements, and review the need for continued retention at least annually.

You can withdraw by emailing privacy@whalepoint.co.za. Once your request has been processed, we will stop future sharing under this consent. Withdrawal does not undo earlier lawful processing or automatically recall information already sent to Meta. Contact us for access, correction, objection or deletion requests; we will assess each request under applicable law. Meta’s Privacy Policy also explains its processing and rights channels.

This new option applies only to eligible future submissions from the approved new form after its recorded effective time. We will not use it to backfill historical enquiries. Publishing this notice does not itself activate data sharing.

7. Service Providers

WhalePoint Africa may use appropriate service providers to support:

• Website hosting
• Business email
• Website analytics
• Advertising measurement
• Customer communications
• Video production and delivery
• Business administration

8. Sharing of Information

Information may be shared with:

• Authorised employees
• Contractors involved in the requested service
• Technology providers supporting the website
• Production providers involved in an agreed project
• Professional advisers
• Public authorities where disclosure is legally required

WhalePoint Africa does not sell personal information to unrelated third parties.

9. International Processing

Some technology or communication providers may process information outside South Africa.

Where applicable, WhalePoint Africa will take reasonably appropriate steps to use providers and arrangements that support the protection of personal information.

10. Retention

Personal information will only be retained for as long as reasonably necessary to:

• Respond to an enquiry
• Manage an active or completed project
• Maintain required business records
• Resolve disputes
• Comply with legal, accounting or regulatory obligations

Information that is no longer reasonably required should be deleted, anonymised or securely retained where continued retention is legally required.

11. Security

WhalePoint Africa applies reasonable technical and organisational measures to protect information against:

• Loss
• Unauthorised access
• Unlawful processing
• Accidental destruction
• Unauthorised alteration
• Unauthorised disclosure

No online service can guarantee absolute security.

12. Your Rights

Subject to applicable law, you may request that WhalePoint Africa:

• Confirm whether it holds your personal information
• Provide access to your information
• Correct inaccurate or incomplete information
• Delete information that is no longer lawfully required
• Restrict or object to certain processing
• Explain how your information is being used

Requests may be sent to privacy@whalepoint.co.za.

WhalePoint Africa may request reasonable proof of identity before processing a request.

13. Complaints

You may first contact WhalePoint Africa regarding a privacy concern.

You may also lodge a complaint with the Information Regulator of South Africa through its official complaints process.

POPIA complaints email: POPIAComplaints@inforegulator.org.za

14. Changes to This Notice

WhalePoint Africa may update this Privacy Notice when its services, website or information-handling practices change.

The latest version will be published on this page together with the updated publication date.