PRIVACY
Privacy Notice
Last updated: 30 June 2026
1. Who We Are
WhalePoint Africa (Pty) Ltd, trading as WhalePoint Africa, provides short-form video production and related business services in South Africa.
- Legal entity
- WhalePoint Africa (Pty) Ltd
- Registration number
- 2025/946119/07
- Address
- 130 Kelvin Drive, Morningside, Sandton, South Africa, 2196
2. Information We May Collect
When you contact us, request a quotation or provide information through our website, we may collect:
- Your name
- Your company or agency name
- Your email address
- Your WhatsApp or telephone number
- Your industry
- Your estimated video requirements
- Your indicative budget
- Information included in your enquiry
- Project materials voluntarily provided by you
- Basic website enquiry-source and usage information
We only request information that is reasonably required to respond to or manage your enquiry.
3. How We Collect Information
We may collect information when you:
- Complete the website contact form
- Contact us through WhatsApp
- Contact us by email
- Request a quotation
- Provide project materials
- Communicate with our sales or production team
- Interact with our website or advertising campaigns
4. Why We Use Your Information
We may use the information to:
- Respond to your enquiry
- Understand your service requirements
- Prepare a quotation
- Contact you about your enquiry
- Manage an agreed project
- Produce and deliver requested services
- Maintain appropriate business records
- Evaluate website and marketing performance
- Improve our services and customer experience
- Prevent misuse of the website
- Comply with applicable legal obligations
Submitting a service enquiry does not automatically subscribe you to unrelated marketing communications.
5. WhatsApp Communications
When you continue from the website to WhatsApp, information entered through the website may be used to prepare a WhatsApp enquiry.
You must review and manually send the message inside WhatsApp.
Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.
6. Service Providers
WhalePoint Africa may use appropriate service providers to support:
- Website hosting
- Business email
- Website analytics
- Advertising measurement
- Customer communications
- Video production and delivery
- Business administration
7. Sharing of Information
Information may be shared with:
- Authorised employees
- Contractors involved in the requested service
- Technology providers supporting the website
- Production providers involved in an agreed project
- Professional advisers
- Public authorities where disclosure is legally required
WhalePoint Africa does not sell personal information to unrelated third parties.
8. International Processing
Some technology or communication providers may process information outside South Africa.
Where applicable, WhalePoint Africa will take reasonably appropriate steps to use providers and arrangements that support the protection of personal information.
9. Retention
Personal information will only be retained for as long as reasonably necessary to:
- Respond to an enquiry
- Manage an active or completed project
- Maintain required business records
- Resolve disputes
- Comply with legal, accounting or regulatory obligations
Information that is no longer reasonably required should be deleted, anonymised or securely retained where continued retention is legally required.
10. Security
WhalePoint Africa applies reasonable technical and organisational measures to protect information against:
- Loss
- Unauthorised access
- Unlawful processing
- Accidental destruction
- Unauthorised alteration
- Unauthorised disclosure
No online service can guarantee absolute security.
11. Your Rights
Subject to applicable law, you may request that WhalePoint Africa:
- Confirm whether it holds your personal information
- Provide access to your information
- Correct inaccurate or incomplete information
- Delete information that is no longer lawfully required
- Restrict or object to certain processing
- Explain how your information is being used
Requests may be sent to privacy@whalepoint.co.za.
WhalePoint Africa may request reasonable proof of identity before processing a request.
12. Complaints
You may first contact WhalePoint Africa regarding a privacy concern.
You may also lodge a complaint with the Information Regulator of South Africa through its official complaints process.
POPIA complaints email: POPIAComplaints@inforegulator.org.za
13. Changes to This Notice
WhalePoint Africa may update this Privacy Notice when its services, website or information-handling practices change.
The latest version will be published on this page together with the updated publication date.